FAQs

  • Yes, please get in touch with us via contact form, email or phone. We will be happy to assit you further. Find our contact details here.

  • Australia: Submit a pick up request here.

    Woldwide: Please send online. To send your digital impressions, please follow easy step by step guide here.

  • To send your digital scans, please follow easy step by step guide here.

  • The turaround time will depend on the type and complexity of the case. Typically around 12 working days.

  • Yes, we offer express services for urgent cases, subject to additional charges.

    • Images/videos of the packaging

    • Pre-op models

    • Prepared teeth models

    • Final products

  • Delivery times depend on your location and the courier service you choose, but we work hard to ensure your order reaches you as quickly as possible. In most cases, deliveries are completed within 3–7 business days.

    Please note that factors such as public holidays, customs clearance, and unforeseen events may affect delivery times.

  • Tracking your shipment is easy. Once your order has been dispatched, we’ll send you a confirmation email with your tracking number and a direct link to the courier’s website. Simply click the link, enter your tracking number, and you’ll be able to view your shipment’s current status, location, and estimated delivery date.